Privacy Policy

Last updated: 24 November 2025

1. Information we collect

We may collect and process the following categories of personal data:

• Contact details such as name, email address, and company information.
• Account and authentication data where required to operate a Hive.QI node.
• Usage data such as logs, job metadata, and configuration information needed to monitor performance and secure the node.
• Billing-related information provided to FastSpring as Merchant of Record.

2. Payments and billing

All license purchases for Hive.QI are processed by FastSpring as Merchant of Record. FastSpring collects payment card details or other payment information directly from you and processes that data in accordance with its own privacy policy and applicable laws. We do not store your full card numbers or bank details on our own systems.

3. Cookies and similar technologies

The Hive.QI marketing site is designed to run with minimal tracking. We do not use invasive third-party ad pixels or build behavioural advertising profiles. We may use strictly necessary cookies and analytics that are privacy-respecting and aggregated to understand basic usage and reliability.

4. How we use personal data

We use personal data to:

• Provide and maintain the Service and your Hive.QI node.
• Communicate with you about licenses, renewals, and support.
• Secure the Service, detect abuse, and prevent fraud.
• Comply with legal obligations, including tax and accounting requirements, and Merchant-of-Record obligations.

5. Legal bases & data sharing

We process personal data where necessary to perform our contract with you, where we have a legitimate interest in operating a secure and reliable Service, or where we are required to do so by law.

We may share data with trusted service providers such as FastSpring (Merchant of Record), hosting providers, and security vendors, all bound by confidentiality and data-processing commitments.

6. International transfers

Because Hive.QI is a global platform, data may be processed in multiple jurisdictions. Where personal data is transferred across borders, we use appropriate safeguards such as contractual clauses, regional hosting, or other mechanisms permitted by law.

7. Data retention

We retain personal data only for as long as necessary to deliver the Service, meet legal obligations, resolve disputes, and enforce our agreements. Logs and telemetry may be pseudonymised or aggregated over time.

8. Your rights

Depending on your jurisdiction, you may have rights of access, rectification, deletion, restriction, portability, and objection. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Contact

For privacy questions or requests, contact us at hive.heino@gmail.com.